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Boat wakeboard tower specials

Customer Service

The H2O Sports Warehouse Sales & Support Team is Here to Help!
Your satisfation of price and quality is extremely important to us and our experienced team is dedicated to providing the absolute best customer service before, during and long after your purchase with us. Over many years of being in business and having tested out many different product lines, we have carefully selected only the best quality, top performing, highest customer rated and fairly priced products made by the most reputable manufacturers.

There is no "dumb" question with us, so please don't hesitate to reach out for any reason! We're here to advise you on your installation and we're here to give support for the life of original ownership. We don't have pushy salesmen getting comissions or bonuses- our sales team just wants to help you get your boat correctly, affordably and safely upgraded for many, many years of fun for you, your family and friends. Please refer to the list of contact options below for anything you need:

Hours of Operation:
9am to 5pm Pacific Standard Time Monday - Friday.

(949) 398-2565 United States / International

(02) 8091-6166 In Australia

> Email Us: support@h2osportswarehouse.com
> Live Chat Support can be accessed by clicking the chat window at the bottom right of your browser window.

Product Warranty & Warranty Replacement Request Form

Your complete satisfaction is our goal with every purchase and we work hard to maintain an extremely high level of customer satisfaction. For that reason, we have carefully selected only the highest quality products made by the most reputable manufacturers who offer the most comprehensive warranties. Please read below to identify the nature of your warranty inquiry before proceeding to the request form at the bottom of this page.

WE TAKE PRIDE IN INSPECTING EVERY PRODUCT BEFORE IT IS SHIPPED. Your new product was manufactured and assembled to meet the strict quality and performance standards. We ship thousands of products every year to customers who are very happy with the quality and craftsmanship of the products we carry.

Due to the nature of aluminum and stainless steel manufacturing and welding, some minor blemishes, scratches and/or nicks may be visible on the product. SUCH MINOR BLEMISHES, SCRATCHES AND/OR NICKS ARE NORMAL AND ARE NOT A VALID REASON TO RETURN A PRODUCT. If you believe that your product shows excessive blemishes, scratches or nicks, you must send us an email within 3 days stating your concern. DO NOT WAIT TO INSPECT YOUR PARTS! Your email must include photographs that clearly shows the size, pattern and locating of the blemish, scratch and/or nick.

If you are inspecting a part that needs assembly, be sure you do not misplace any small parts (bolts, inserts, etc.). Before throwing away any of the packaging material, take the time to double check that none of the mounting hardware or parts are still attached! Refer to the installation guide and check off all the items that should be included with your product.

Before sending out a replacement, H2O Sports Warehouse must receive the defective product(s) first to examine the unit(s) for evidence of a manufacturer defect. Before sending a product back to us, you must first fill out the RMA form below.

Any manufacturer's 5 year warranty starts from the purchase date and covers defects that have occurred during the manufacturing process. Following a physical inspection that determines a valid warranty claim, the manufacturer will- at its discretion- replace, send replacement parts or reimburse for the repair of any eligible products. The anodized or powder coated finish and hardware are excluded from the warranty coverage. The manufacturer is not responsible for personal injury, boat damage or equipment loss directly on indirectly related to our products. This warranty does not cover damage due to acts of God (fire, flood, lighting, etc.) nor product misuse and accidental damage.  Any cost of shipping and installation related to the return and replacement of products is the responsibility of the customer unless otherwise deemed by the manufacturer. The manufacturer disclaims any warranty of merchantability or fitness for a particular purpose in connection with the Buyer’s purchase of units of any Product under this agreement.

All manufacturer products have been carefully designed, manufactured and tested to meet the highest standards of quality and performance to be extremely well suited for a specific purpose. If any product is found to have been modified, altered, incorrectly installed, mistreated, neglected, improperly maintained, used for purposes it was not originally intended for or used beyond its physical limitations of design or material, any and all warranties will be deemed void. The warranty period shall not be extended by the replacement of materials under this warranty but the remaining warranty period shall continue in effect and be applicable to the replaced or repaired products or component parts areas under conditions of the warranty. Defects must be reported within 30 days from the receipt of purchase.

THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THOSE CONCERNING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS LIMITED WARRANTY IS ALSO IN LIEU OF ANY OTHER POSSIBLE LIABILITIES OF THE SELLER OR MANUFACTURER, WHETHER ALLEGED TO ARISE BY AGREEMENT OR BY OPERATION OF LAW. RESPECTING THE SALE , APPLICATION, USE OR FUNCTION OF PRODUCTS, INCLUDING BUT NOT LIMITED TO CLAIMS OF NEGLIGENCE, GROSS NEGLIGENCE, STRICT LIABILITY OR ANY OTHER TORT. IN NO EVENT SHALL THE SELLER OR MANUFACTURER BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE, REAL OR PERSONAL, ATTRIBUTED TO ITS PRODUCTS, NOR FOR ANY EXCAVATION, REMOVAL, REAPPLICATION, DOWNTIME, CLEANUP, LOSS OF USE, LOSS OF OPPORTUNITY, LOSS OF MARKET VALUE, LOSS OF RENTAL VALUE OR FOR ANY LOSS OF PROFITS OR OTHER SPECIAL, INCIDENTAL, RESULTING, CONSEQUENTIAL OR EXEMPLARY DAMAGE.

RETURNS:
Goods can be returned by the ORIGINAL PURCHASER at their expense within three (3) days of the date of DELIVERY with no questions asked for a full refund of the purchase price (less shipping, labor, special order, and non-certified funds charges) provided the product(s) are in original new condition, in their complete original packaging and have not been installed.

If for any reason you're disatisfied with your purchase, we will replace the product or refund your purchase price within 30 days of purchase date from H2O Sports Warehouse. Note that returns must be in original packaging and in new, resellable condition otherwise a 25% restocking fee will be added. Damaged or unsellable products will not be accepted. All packaging, shipping and insurance costs incurred to return the products are the responsibility of the purchaser and will not be credited. Original shipping fees paid for shipping to the customer are non-refundable.

Note that returns must be in original packaging. All packaging, shipping and insurance costs incurred to return products to H2O Sports Warehouse are the responsibility of the purchaser and will not be credited. Original shipping fees paid for shipping to the customer are non-refundable. Please do NOT ship any products before completing the form below.

All customer shipping charges are non-fundable.  Customer is responsible for any shipping charges incurred for returns or exchanges.   Customer will be billed for any additional shipping charges incurred for refused shipments. 

Please do NOT ship any products before completing the form below. Prior to returning any products to H2O Sports Warehouse for a return or replacement, it is required that you fill out the form below and submit it. If you are requesting to return multiple products, please complete a form for each product. We will contact you via email within 2-3 business days with further instructions. Thank you.

 

 

Return Request Form
PLEASE COMPLETE FORM BELOW
First : Last:
Phone Number: Email:
Street Address: City/Town:
State/Province: Country:
Postal Code:
Order Number or PayPal Transaction # :
(NUMBER IS LOCATED ON YOUR RECEIPT)
Purchase Date:
(DATE IS LOCATED ON YOUR RECEIPT)

Product Name:
Reason for Returning:
“By submitting this form you acknowledge and agree to all terms specified as a condition of this return request and agree to pay any subsequent charges incurred”

 

We are the Largest and Most Trusted Retailer of Wakeboard Towers & Accessories!
If you are considering upgrading your boat, let our no pressure and non-commission based sales team help you make the best decision for your specific boat and the watersport you're interested in. There are many product options and pricing levels- let us put a wake tower package together for you that works for your boat and your wallet. We only carry products that we would use on our own boats (and we do!) so you can trust our commitment to great quality, value, performance, reliability and style all for a very fair and affordable price. Why sacrifice quality or safety with a weak and cheap wakeboard tower? Get a great deal on great products at H2O Sports Warehouse! Do it right the first time.

Our fully staffed customer service and product support team located in California is available by phone, email and live chat Monday through Friday, 9am to 5pm Pacific Standard Time.

Wakeboard Tower Questions? Call Us Now:

USA / International
(949) 398-2565
Australia
(02) 8091-6166
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